Water System Owners Must Notify NHDES When Contact Information Changes

Date: February 09, 2022

It is critical that NHDES DWGB personnel are able to contact system owners, operators, and other contacts with important information that affects the water system. Env-Dw 503.04 requires PWS owners to notify DWGB of changes in any of the following within five days:

  • Owner contact person
  • Owner’s representative
  • Primary certified operator
  • Sampling agent
  • Emergency designee

The notice to DWGB must include the following per Env-Dw 503.04(b):

  • PWS name, 7-digit PWS ID number, and location of system.
  • Person’s name, mailing address, daytime phone number, emergency phone number, fax number and email address.

The notice must be provided by mail, fax, email, messenger or other means of delivery and the owner must follow up to confirm delivery if DWGB does not confirm receipt right away. The preferred method of notification is email to imupdates@des.nh.gov or using the Public Water System Contact Update form. For changes in PWS ownership, the owner must notify DWGB one month before the change per Env-Dw 503.05.

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