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New Hampshire Department of Environmental Services

LEAN Process Improvement

Since 2009, NHDES has been actively working to improve its internal processes to deliver efficient and effective service to the taxpayers and to accomplish NHDES' mission in the best ways that can be found. As of March 2019, 60 projects have been completed. See the Case Studies link

NHDES is a member of the State Lean Network, a group of people representing public sector organizations in NH who are working to improve their own processes, and also offering a role in improving processes that involve more than one government agency. more …

NHDES Lean Mission Statement:
“Lean is intentionally changing for the better, using a set of proven quality- and customer-focused tools to improve our processes by removing wastes so that we can achieve our mission with the resources we have.”

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  • Daniel Hrobak
    NHDES Lean Team Chair
    29 Hazen Drive; PO Box 95
    Concord, NH 03302-0095
    (603) 271-2941

2018 des lean team members

NH Department of Environmental Services | 29 Hazen Drive | PO Box 95 | Concord, NH 03302-0095
(603) 271-3503 | TDD Access: Relay NH 1-800-735-2964 | Hours: M-F, 8am-4pm

copyright 2017. State of New Hampshire