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New Hampshire Department of Environmental Services

LEAN Process Improvement

Since 2009, DES has been actively working to improve its internal processes to deliver efficient and effective service to the taxpayers and to accomplish DES’s mission in the best ways that can be found. As of March 2015, 37 projects have been completed. See the Case Studies linked below for details.

DES is a member of the State Lean Network, a group of people representing public sector organizations in NH who are working to improve their own processes, and also offering a role in improving processes that involve more than one government agency. more …

DES Lean Mission Statement:
“Lean is intentionally changing for the better, using a set of proven quality- and customer-focused tools to improve our processes by removing wastes so that we can achieve our mission with the resources we have.”

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  • Felice Janelle
    NHDES Lean Team Chair
    29 Hazen Drive; PO Box 95
    Concord, NH 03302-0095
    (603) 271-4848

NH Department of Environmental Services | 29 Hazen Drive | PO Box 95 | Concord, NH 03302-0095
(603) 271-3503 | TDD Access: Relay NH 1-800-735-2964 | Hours: M-F, 8am-4pm

copyright 2017. State of New Hampshire